Work agent
Orbit is the agent on tickets. It does not replace the technician. It stops the job from getting lost: who should take it, why the SLA is breaking, and what to do next.
AI intake turns a sentence into a structured job. Assignment, evidence, and close stay operational decisions for people with the right role.
The job
- Recommend priority and assignee from asset, history, and SLA
- Surface what’s stuck and why a clock is at risk
- Keep chat, photos, parts, and decisions on the ticket
- Drive intake → act → verify so close is more than a status flip
Handoffs
- Pulls asset, AMC, and failure history from Atlas
- Can open from Pulse when a no-show blocks a planned job
- Can open from Nova when a meter or plant signal needs a human